The WSS Philosophy Accountability: An environment where leaders choose to be aware of gaps in business and hold themselves and their agents are accountable. This accountability comes through tracking the right things and understanding the why behind the resources. We believe that accountability is the most important choice a broker/team leader can make.
A Culture of Productivity: It's easy to show agents what to do but to recruit agents and allow them to wallow in mediocrity without direction, training, and coaching, we believe, lets brokerages and teams down by not helping them produce and succeed beyond what they believe is possible. Every office has a culture; WSS aims to help grow that culture by adding significant productivity and profitability to each team member.
Serve Regardless of Opportunity: This simple phrase means we simply serve our clients, our team members, and our communities without the expectation of receiving something back. When we lead with sincere service-oriented hearts, the business takes care of itself. This is not a tagline or slogan, but a way of doing business that has served WSS and its clients well.
Teach and Lead: The role of the broker/owner is to focus on two things: First, business development, and second, people development. If we can get leaders to see that this is their role, then everything changes for them. By providing training resources that allow them to train to a system, it frees up their time to focus on business development and create more opportunities for the entire team.
Operational Excellence: In every aspect of business, productivity tracking of activities that generates predictive results is WSS's goal. Anything that is duplicated in a business three times or more should be a system. We strive for operational excellence putting systems in place that drive scale.
As the CEO of Agent Advantage Coaching & Training, Melissa Hailey is dedicated to raising the bar in real estate. She understands that when agents do a better job for their clients, it builds the reputation of the real estate profession for everyone. While her passion is teaching REALTORS, she is also a Real Estate Broker serving the greater DFW Metroplex. This keeps her grounded in the daily activities that agents face in their business. Mrs. Hailey has committed herself to lifelong learning and has obtained the following real estate designations and certifications: AHWD, C2EX, CRS, e-PRO, GRI, PSA, SFR, and TAHS. She also serves on the Texas REALTORS Faculty and is a Certified Coach for Workman Success Systems.
In addition to teaching, coaching, training, and mentoring agents, Melissa is a serial volunteer. She has served on the Board of Directors for the Collin County Area Realtors where she was the President in 2018. She also served as the Chairwoman of the MLS/Technology Committee for Texas REALTORS. She has served on numerous other committees and in leadership at the local, state, and national levels in real estate. Mrs. Hailey also serves on the Broker-Lawyers Committee for the Texas Real Estate Commission and is part of the Leadership Team of the Professional Development Committee for Texas REALTORS.
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